Shipping Policy

Effective October 18, 2026

Free standard shipping

Every order ships free to addresses in the contiguous United States. We don't currently ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses, or outside the US.

Processing time

Orders are processed within 1 to 3 business days (Monday through Friday, excluding US holidays). You'll receive an email with tracking as soon as your order ships. Orders with multiple items may ship in separate packages, each with its own tracking number.

Delivery estimates

Each product page shows an estimated delivery window. As a guide:

Items stocked in our US warehouses: 3 to 7 business days after shipping
Items shipped from our overseas partner warehouses: 10 to 20 business days after shipping

These are estimates, not guarantees. Carrier delays, weather, and peak-season volume can add time. If your order hasn't arrived within 5 business days of the top of its window, contact us and we'll track it down.

Order changes and cancellations

Need to change an address or cancel? Email us as soon as possible. We can usually make changes before the order enters processing. Once an order has shipped it can't be cancelled, but you can return it under our Returns & Refunds policy.

Lost or damaged in transit

If tracking shows delivered but you don't have the package, check with neighbors and your building's mail area, then contact us within 7 days; we'll work with the carrier and make it right. If a package arrives damaged, keep the packaging, take photos, and contact us within 7 days of delivery.