Returns & Refunds

Effective October 18, 2026

We want you to love the way your space looks after dark. If something isn't right, here's how returns work at Moonrise Supply.

30-day returns

You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, uninstalled, and in its original packaging with all parts and hardware. To start a return, email support@moonrisesupply.com with your order number and the reason for the return. We'll reply with a return authorization and shipping instructions within 1 business day. Returns sent without an authorization may be delayed.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping, and the original outbound shipping cost (if any) is not refunded. If we sent the wrong item, or the item arrived damaged or defective, we cover return shipping or send a replacement at no cost.

Damaged or defective items

Please inspect your order on arrival. If anything is damaged, missing, or not working, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund, your choice.

Items that can't be returned

Fixtures that have been installed, hardwired, or show signs of use
Items marked final sale or clearance
Custom or bulk-order items
Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post it.

Exchanges

The fastest way to exchange is to return the original item and place a new order for the one you want. If you'd prefer a direct swap, let us know when you request the return and we'll do our best.

Warranty

All lighting sold by Moonrise Supply is covered against manufacturing defects for 12 months from delivery. The warranty does not cover damage from improper installation, incorrect voltage, physical damage, or normal wear such as finish patina on outdoor fixtures. Contact us with your order number and photos to make a warranty claim.